Operations Analyst - 2018-02-15
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning � Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Conduent Business Services is seeking a Business Operations Information Management Analyst who’ll implement and oversee information management flow, support internal communications, quarterly Webex events and general operations analyst support for Transportation, utilizing technology and achieving efficiency in workload while maintaining a positive support experience.
Germantown, Maryland is the preferred work location. The successful incumbent will report directly to the Senior Director for Operations of Transportation.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
Technical Knowledge, Quality & Workflow:
Leverage systems (LEAN, Quality Mgmt, etc.) and technology to improve administrative processes, and achieve maximum efficiency
Develop a culture of growth and development of people at all levels, and ensure that a pool of talent will be ready to succeed him/her in the short or long term
Support internal communications through effective use of technology to communicate plans at a strategic level to Transportation leadership, producers and Managing Directors; success is measured from feedback from leaders, producers and/or Managing Directors
Consistently stay up to date on Transportation related issues and is able to communicate and inform others within Conduent Transportation & Tolling
Organization: & Planning
Experience in building communications plans and effective messagin
Supporting development of operational strategic plans and initiatives to advance the divisional missions and objectives, including processes, workflows, deliverables and touch program
Ensures all practices are carried out under general Conduent guidelines in cooperation with business practices of countries in which Conduent has established a business presence
Ensures that responsibilities are performed in accordance with Conduent policy, procedure and applicable federal, state, and local laws and regulations
Teamwork & Work Habits:
Support the communications of organizational policies, directives and procedures within the division and various locations; success is measured by consistency and acceptable professional standards reviews
Lead by example by participating in events, trainings and meetings that support our mission, goals and initiatives; this would include Team/client meetingsWill multi-task and be responsible for multiple projects when necessary; there will be influxes of work that must be completed timely and accurately
A Bachelor's degree with a major in Business Administration, Communications and /or Computer Science
A minimum of seven (3+) years operational work experience is required
Proficiency in Microsoft Office; specifically intermediate Word and Excel skills, and basic PowerPoint skills
Confident and professional communicator who is able to create and articulate a compelling presentation that influences others while seeking buy in
Excellent organizational and planning skills – must be able to manage and influence various tasks and initiatives while also seeking new and continuous improvement opportunities
Ability to operate in a fast-paced, energetic environment
Must be currently eligible to work for any employer within the United States
All other duties as assigned.
Conduent is the world's largest provider of diversified business process services with leading capabilities in digital processing, automation and analytics. We work with companies and governments to help them deliver quality services to the people they serve. We are helping 76 of the Fortune 100 and over 500 government entities achieve their goals. Conduent’s business services touch millions of lives every day. Whether its digital payments, claims processing, benefit administration, automated tolling, regulatory compliance or distributed learning, Conduent optimizes and modernizes these interactions to create value for both our clients and their constituents. By improving the way organizations interact with their constituents, we are not only helping them improve revenue, control costs, and support organizational transformation, but also strengthen market engagement, improve customer satisfaction, and foster loyalty.