Report on Front Desk Coordinator/Receptionist - Mountain View, CA

Front Desk Coordinator/Receptionist - Mountain View, CA

Description: 
THE LASH LOUNGE® at San Antonio Village in Mountain View is looking for a dynamic and experienced salon Front Desk Associate. We are an upscale eyelash salon chain. We take pride in creating an inviting atmosphere and giving each of our clients' excellent customer service. We value our positive work environment and fun culture, and we are looking for the right candidate who will contribute to fostering this along with our team. We are looking for both full-time and part-time Front Desk Associates.

Responsibilities

  • Manage the appointment scheduling for Lash Lounge clients and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service level.
  • Manage the proper tracking and input of client records into the salon software with correct client lead source and promotional codes.
  • Manage an organized work area, the preparation and filing of the client charts, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed.
  • Be proficient and educated in working the POS software, sales transactions of clients for services and retail items, and manage the end of day cash drawer reconciliation.
  • Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance to keep everything running and looking its best.
  • Aide in the cleanliness of the salon including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch.
  • Educate clients on membership key benefits.
  • Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.
  • All other duties as prescribed.
Qualifications
  • Strong verbal communication and listening skills.
  • Strong customer service skills and ability to work professionally with the public.
  • Strong computer and phone skills.
  • Initiates self-learning, exhibits insatiable curiosity and interest in self-improvement.
  • Well organized, detail oriented, and able to multi-task with ease.
  • Exhibits sound judgment.
  • Forms strong working relationships within team.
  • Identifies additional tasks to be completed and willingly assists others.
  • Strong sale experience is very much preferred.

The Lash Lounge Bay Area - 2 hours ago
Experience Requirements: 
Not requirements
Date posted:
2019-04-15
Job Id: 
7632151