Report on HDDC DESIGN SPECIALIST - SAN DIEGO, CA - San Diego, CA 92101
HDDC DESIGN SPECIALIST - SAN DIEGO, CA - San Diego, CA 92101
The HDDC Design Specialists will greet both walk-in and appointment customers warmly. They will seek to understand the customer s project goals such as design style, timelines and budget as well as help the customer understand the design and install process to properly set customer expectations. Associates in this position provide fast, friendly service to clients and are responsible for assessing their needs and providing assistance, and take notes and document key information about the customer s project. They know how to greet, qualify, recommend and close every customer for a site analysis (measure) and know how to follow up as necessary. They maintain the condition and appearance of assigned areas, and ensure that areas are clean, shoppable, and safe. They will also maintain a professional relationship with internal and external partners. They must possess strong communication, teamwork, and organizational skills, enabling them to work with their team to process a customer transaction from pre-qualification to site analysis, ensuring the highest level of customer satisfaction possible.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
55% - Sales: Explain the benefits of purchasing their project through the HDDC
Educates customers during the selling process (e.g., answer questions, elaborates on features, benefits, costs)
Set expectations for customers by presenting examples of typical timelines and budgets
Assist the customer with building a project budget framework, and ensure customers is aware of THD credit options
Encourages customers to purchase a site analysis, the next step in the design and project selling process
Stays abreast of daily, weekly, monthly sales reports
40% - Customer Service: Actively greet walk-in and appointment project customers; seek to understand their goals such as look, budget and timelines
Answer customer questions on the products and services offered at the HDDC and sets expectations around design and install process
Assists with keeping product showroom in excellent appearance
Follows up with clients via telephone when appropriate
Resolves client complaints or involves the appropriate manager to ensure customer satisfaction
5% - Self-Development: Proactively seeks knowledge on all products and services, and design trends related to kitchen and bath
Routinely develops skills in related areas of expertise
NATURE AND SCOPE
This position reports to the Design Manager.
This position has 0 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a PhD program in a field of study related to the job.
Years of Relevant Work Experience: 1 years
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
1+ years of Specialty Retail, Interior Design or Kitchen & Bath Design (NKBA Certification is NOT required)
Ability to work in a fast-paced environment
Strong verbal and written communication skills
Working knowledge of Microsoft Office Suite
Demonstrated ability to collaborate and work effectively with cross-functional teams
Knowledge, Skills, Abilities and Competencies:Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Drives Results: Consistently achieving results, even under tough circumstances
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations