Report on IT Support Technician - Level 2
IT Support Technician - Level 2
â¢ Diagnose and resolve technical hardware and software issues in a timely manner.
â¢ Work via the online helpdesk as well as go onsite to client office locations to resolve IT issues.
â¢ Work with vendors in a collaborative manner to resolve issues and deploy updates.
â¢ Install, configure, and maintain devices including Windows and Linux servers, networks, thin clients, desktops, laptops, tablets, mobile phones, firewalls, printers, scanners, wireless access points, etc. Perform hardware and software upgrades.
â¢ Assist other IT staff members in the implementation of major system changes, network redesign and systems integration.
â¢ Gain understanding in the design and interdependencies of the various systems, applications and infrastructure deployed for clients.
â¢ Other duties as assigned.
â¢ Team oriented and able to work with others.
â¢ Have 1+ years of experience in an Information Technology position, A+ certification, Network+ Certification.
â¢ Have 1+ years Linux server administration experience or have Linux Certification and demonstrate competent Linux server administration skills.
â¢ Have 1+ years Window server administration experience or have Microsoft professional certifications and demonstrate competent Windows Server administration skills.
â¢ Ability to build rapport and elicit problem details from help desk customers.
â¢ In-depth knowledge of Microsoft Operating systems including Windows 7/8/10, Windows Server 2012/2016, Microsoft office applications such as Outlook, Excel and Word, logical networking technologies such as Microsoft's Active Directory and Windows Deployment Services.
â¢ Experience with telephony/VoIP concepts and equipment.
â¢ Demonstrated interpersonal skills and abilities particularly the ability to communicate technical information to non-technical personnel.
â¢ Knowledge of computing and networking hardware and peripheral equipment.
â¢ Ability to learn, install, configure and maintain various computer system hardware and software.
â¢ Responsibilities may require weekend or late evening work in response to the needs of the systems being supported.
â¢ Requires valid drivers license and insurance.
PREFER EXPERIENCE WITH:
Parallels, Active Directory, Linux, Group Policy/Manager, DHCP, DFS, Zimbra, Zabbix, ESET, MS Print Server, Spam Assassin, Cpanel, WSUS, VMWare, Citrix XenServer/XenDesktop, Mikrotiks.
To be considered, please forward your resume, a short paragraph about yourself, why you would be of value to a managed IT company, and range of compensation you are seeking. Compensation will be based on your experience.