Report on IT Support Technician - Level 2

IT Support Technician - Level 2

We are an Austin-based managed IT and cloud services company. We are seeking a Full Time Level 2 Technical Support Engineer who has a passion for technology and problem solving. You would be responsible for helping small/medium sized businesses with their IT needs and resolving a broad spectrum of IT related issues, especially in the area of desktop-related issues.

⢠Diagnose and resolve technical hardware and software issues in a timely manner.
⢠Work via the online helpdesk as well as go onsite to client office locations to resolve IT issues.
⢠Work with vendors in a collaborative manner to resolve issues and deploy updates.
⢠Install, configure, and maintain devices including Windows and Linux servers, networks, thin clients, desktops, laptops, tablets, mobile phones, firewalls, printers, scanners, wireless access points, etc. Perform hardware and software upgrades.
⢠Assist other IT staff members in the implementation of major system changes, network redesign and systems integration.
⢠Gain understanding in the design and interdependencies of the various systems, applications and infrastructure deployed for clients.
⢠Other duties as assigned.

⢠Team oriented and able to work with others.
⢠Have 1+ years of experience in an Information Technology position, A+ certification, Network+ Certification.
⢠Have 1+ years Linux server administration experience or have Linux Certification and demonstrate competent Linux server administration skills.
⢠Have 1+ years Window server administration experience or have Microsoft professional certifications and demonstrate competent Windows Server administration skills.
⢠Ability to build rapport and elicit problem details from help desk customers.
⢠In-depth knowledge of Microsoft Operating systems including Windows 7/8/10, Windows Server 2012/2016, Microsoft office applications such as Outlook, Excel and Word, logical networking technologies such as Microsoft's Active Directory and Windows Deployment Services.
⢠Experience with telephony/VoIP concepts and equipment.
⢠Demonstrated interpersonal skills and abilities particularly the ability to communicate technical information to non-technical personnel.
⢠Knowledge of computing and networking hardware and peripheral equipment.
⢠Ability to learn, install, configure and maintain various computer system hardware and software.
⢠Responsibilities may require weekend or late evening work in response to the needs of the systems being supported.
⢠Requires valid drivers license and insurance.

Parallels, Active Directory, Linux, Group Policy/Manager, DHCP, DFS, Zimbra, Zabbix, ESET, MS Print Server, Spam Assassin, Cpanel, WSUS, VMWare, Citrix XenServer/XenDesktop, Mikrotiks.

To be considered, please forward your resume, a short paragraph about yourself, why you would be of value to a managed IT company, and range of compensation you are seeking. Compensation will be based on your experience.


Experience Requirements: 
Not requirements
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