Report on Junior Systems Engineer (IT Analyst Classification)

Junior Systems Engineer (IT Analyst Classification)

Superior Court of California County of Contra Costa
Announces an Open recruitment for:
Junior Systems Engineer (IT Analyst Classification)
$69,482.93 - $88,679.79 annually
Final Filing â 5:00 pm Friday, October 21, 2019

The Court is conducting an open recruitment for a Junior Systems Engineer (a designation within the classification of Information Technology Analyst). The incumbent will be responsible primarily for: analyzing and/or resolving hardware, software and application problems; analyzing and/or resolving network problems and applications access issues; assisting with installing, configuring, testing and maintaining network, server and storage devices; assisting with configuring and maintaining file servers and directories; defining technical specifications from user and business requirements; project planning coordination; service level agreements; developing and employing test plans, and test cases; effectively communicating technical issues to user and client community; and user acceptance testing.

Only applicants who meet the minimum qualifications by the final filing day may apply. An eligibility list will be established as a result of this recruitment and may be used to fill other Information Technology Analyst vacancies that become available.

Primary duties include assisting senior staff with the following:
Works independently on large-scale complex infrastructure projects, as well as other complex Court projects, as assigned;
Provisioning, installation/configuration, operation, and maintain a complex infrastructure environment (LAN, WAN, Virtual Private Networks (VPN), intrusion detection systems, wireless, VoIP, physical servers (hosts), virtual servers (VMWare), routers, switches, firewalls, etc.);
Administer servers, desktop, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates, and patches;
Implement leading-edge technologies to enhance end-user productivity;
Design and implementation of new solutions and improving the resilience of the current environment;
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling and performing upgrades and enhancements;
Monitoring network security in assigned areas of network administration responsibility and working with senior staff to resolve security issues;
Manages user accounts, security, backups, data recovery processes, electronic mail, enterprise applications, software updates and print/file services;
Performs any project and priority work as assigned by management;
Act as a liaison between Court and vendors;
Serving as the second level for IT help desk issues involving network, file server and other matters assigned;
Identifies improvement opportunities, which includes, but not limited to tools, processes, procedures, installation, configuration, and troubleshooting techniques.
Provide technical and end-user computer training.
Preparing technical documentation and procedural manuals; and
Other duties as may be assigned.

The individual appointed to this position must be able to: 1.) Work well with others as well as work independently; 2.) Have the ability to handle multiple demands and deadlines; 3.) Maintain a positive and professional attitude and possess excellent interpersonal and oral communication skills; and 4.) Work in a confidential working environment. Regular and punctual attendance is essential.

The IDEAL CANDIDATE should have the following knowledge and abilities:

Knowledge of:
Use and maintenance of the following network and desktop technologies:
Microsoft Server and Infrastructure design, implementation and support including Office 365 Exchange
Windows Desktop versions 7 to 10 and Windows Server versions 2008R2 to 2016;
VMWare Virtualization Solutions including VCenter, VMotion and VM Management;
Shell scripting including Powershell, bash;
Storage Area Networks;
Automation platforms such as Chef, Docker, Puppet or Jenkins CLI;
Application protocols: DNS, VLAN, FTP, SFTP, SSL, HTTP and DHCP;
Networking technologies including Wireless, Ethernet, TCP/IP and basic routing protocols;
Communicaton technologies including SIP/VoIP, analog/digital telephony and SMS and;
Open Systems Interconnection model; Active Directory Domain Services;
Basic understanding of the following technologies:
Microsoft SQL databases 2005 to 2016;
Cisco Networking IOS and VoIP;
Firewall Management; and
Internet Information Services version 7 and higher;
Standard practices and methods of systems/network administration and maintenance;
Analysis and/or the resolution of hardware, software and application problems;
Installation and maintenance of enterprise, distributed, client/server and desktop computer systems;
Definition of technical specifications from user and business requirements;
Computer systems configuration;
Project planning coordination;
Service level agreements;
Test plan, test case, and testbed development and use;
Practices of effective communication of technical issues to user and client community;
User acceptance testing.

Ability to:
Recognize problems, develop recommendations and solutions, and oversee correction within assigned specialty;
Assess the causes of system failures and initiate corrective action;
Work effectively with internal customers, users, senior managers, judiciary, county department staff, and vendors;
Prepare clear and concise documentation including system configurations, policies, procedures, reports, and correspondence;
Promote and maintain a team environment;
Communicate effectively orally and in writing;
Effective time management skills;
Self-motivation for improvement;
Handle high-pressure situations;
Read, interpret and apply complex information technology systems and issues; and
Train and direct court staff in the use of personal computers.

Benefits Package:
Three (3) weeks of vacation per year, accrued on a bi-weekly basis increasing with years of service;
Twelve (12) days of sick leave per year, accrued on a bi-weekly basis, with no maximum accrual;
Thirteen (13) fixed paid holidays;
Twenty-four (24) hours personal floating holiday, pro-rated based upon hire date;
Seventy-five (75) hours of administrative leave each January 1st, pro-rated for new appointments;
Membership in the Countyâs retirement plan under the County Employeesâ Retirement Law of 1937;
Choice of health coverage with Court contribution of 100% for employee and family of the lowest premium plan offered by each carrier;
Dental and vision plans with court contribution of 90% of the cost for employee and family;
Court paid life insurance and long-term disability;
Voluntary benefit programs including flexible spending accounts, supplemental life and disability plans and commuter benefits;
Annual professional development allowance; and
Deferred compensation program.

Minimum Qualifications:
Possession of a valid California driverâs license.
Education and Work Experience at one of the following levels:
A Bachelorâs Degree in computer science, information systems or a closely related field and two (2) yearsâ experience in the areas of systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment;
An Associateâs Degree in computer science, information systems or a closely related field and four (4) yearsâ experience in the areas of systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment;
Two (2) yearsâ experience as an Information Systems Technician II with this Court.
Relevant full-time experience may substitute for either degree requirement on a year-for-year basis. Alternatively, completion of an approved computer science certification program in database, programming, systems analysis or technical operations may substitute for one year of a degree requirement.

License or Certifications: Cisco CCNA, VMware, Microsoft MSCE, CISSP certifications are preferred, but not required.

Application and Selection Process:

Interested individuals must complete a Court application on-line and provide a valid email address. Only applications submitted electronically will be considered.

To apply, go to and click on the Job Opportunities tab. All communications will be via email. Please add and to your email address book to ensure delivery of emails.

Depending on the number of applications received, an application evaluation committee may be convened to review and evaluate each candidateâs application package, and those deemed best qualified will be invited to an oral interview. The court reserves the right to make revisions to this process in accordance with Court Personnel Plan and accepted selection practices. The court reserves the right to make revisions to this process in accordance with the Court Personnel Plan and accepted selection practices policy.


Conditions of Employment
Successful completion of fingerprint and a criminal record background check is required prior to appointment and is a condition of employment.

All employees of the court who operate a vehicle on court business must certify they possess a valid California Driverâs License and required levels of automobile insurance.

Felony and misdemeanor convictions MAY BE disqualifying for employment with the court. The court will assess the nature and gravity of the offense, the time that has elapsed since the offense was committed, and the nature of the job duties to be performed.

Employment Eligibility:
In accordance with the Immigration Reform and Control Act of 1986, all persons hired after November 6, 1986, are required to present to the Court, at the time of appointment, original documents which show satisfactory proof of: 1.) identity and 2.) U.S. Citizenship or a legal authorization to work in the United States.

Union Representative
This position is an exempt, unrepresented position.

Applicants with Disabilities
The Court will make reasonable accommodations so applicants with disabilities may participate in the recruitment process. Please advise Human Resources of special needs in advance.

The Court is an equal opportunity employer. The Court provides equal employment opportunity at all times and does not discriminate in violation of applicable law.

Experience Requirements: 
Not requirements
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