Report on Operations Support Specialist I - San Francisco, CA

Operations Support Specialist I - San Francisco, CA


The Operations Support Specialist provides support to station operations in a variety of team member focused capacities including timekeeping, scheduling, and staffing (resource planning). Duties for this role can be related to short-term daily operations and/or long-term resource planning activities.

This position includes three levels (I, II, II), starting at a level I, entry-level role, which can progress to higher levels of II and III based on skills, knowledge, abilities, and duties (cross-training). New hires may start at a higher level as qualified. Depending on the station, incumbents may specialize in activities or complete a variety of daily duties in the areas of timekeeping, scheduling, and staffing. Station working titles may include Timekeeper, Scheduler, and Staffing Specialist.


Communicate with team members and supervisors to rectify and resolve open timecard exceptions with timekeeping software within 24 hours
Ensure time and attendance records are submitted on every employee within established deadlines
Reviews timecards to ensure compliance with reporting policy and for accuracy of timekeeping calculations
Perform a variety of clerical duties including typing, filing, record keeping, proofreading, and processing information
Maintain a variety of logs, records, and files including compiling information from a variety of sources and preparing summaries and reports including related to attendance and enrollment data
Maintain and process daily Time Exception forms and Timecard logs
Prepare and organize trade request and overtime documentation
Organize and distribute paychecks and paystubs to team members
Assure the timely duplication and distribution of a variety of records, reports and other materials as directed

Staffing and Scheduling

Responsible for updating and oversight of the current staffing schedule
Monitor the flight schedule to ensure highest internal staffing utilization
Interacts with team members and processes operation reassignments and crew swaps
Provide solutions for current and upcoming operations regarding shift assignments and provide solutions to the operational leadership team
Coordinates shift bids to meet operational needs and according to labor agreement requirements
Monitors situations through times of irregular operations and unscheduled events to recommend staffing adjustments


Operate in a fast-paced and ever-changing environment to help meet and exceed operational targets while maintaining service, timeline, and compliance requirements
Demonstrate and maintain open and honest communication, creating an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride
Other duties as assigned

A minimum of one (1) year of successful experience related to scheduling and/or time and attendance or resource (staffing) planning experience required
Two or more years of relevant experience required for II and III levels
Proficient to advanced level Microsoft Excel experience required depending on job level
Proven ability to successfully interact with team members and leadership in a fast-paced and often rapidly changing environment
Broad understanding of airline operations preferred
Must work with minimal supervision
Flexibility to work varied shifts, weekends, holidays
Detail oriented mindset a must
Hands-on, high energy approach essential
High school diploma or equivalent required
Must be at least 18 years of age
Must be authorized to work in the U.S.

SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.

Experience Requirements: 
Not requirements
Date posted:
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