Report on Program And Operations Supervisor

Program And Operations Supervisor


This class supervises and manages a City program or operational area. Incumbents oversee the financial and operational aspects of an assigned program, providing first level supervision of employees. Incumbents supervise staff; set program goals, objectives, and standards; plan and monitor programs for progress towards objectives; oversee changes in policies and procedures; oversee the maintenance of equipment; participate in special projects; prepare and monitor budgets and budget projections; oversee daily accounting and procurement functions; coordinate with clients, peers, the community, and other agencies; manage contracts as well as financial and performance data; and prepare reports.

Incumbents assigned to the Department of Planning and Development Review oversee the financial and operational aspects of the Community Assisted Public Safety (CAPS) Program.  This class oversees and coordinates a cross departmental program responsible for identifying and eliminating blight, implementing state and local codes, monitoring compliance with program requirements, and assessing relevant community needs.  

Incumbents supervise two or more professional level staff members, as well as paraprofessional and support level staff. Supervisory duties include conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Supervision Exercised/Received:

  • Exercised: This classification typically supervises other employees.
  • Received: This classification typically reports to a deputy director or manager, or the Building Commissioner.
  • Note: Other reporting relationships may apply.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Experience Requirements: 
Not requirements
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