Report on Systems Engineer I/II

Systems Engineer I/II

Description: 

The City of Modesto is seeking qualified candidates for its Systems Engineer I/II position.

The Systems Engineer I/II is responsible to perform duties pertaining to the management of Network Operating Systems (NOS), Local Area Networks/Wide Area Networks (LAN/WANs), telecommunications networks and/or other computing platforms; and to analyze, plan, install, evaluate, monitor, test and maintain system and application software in a personal computer, client/server, or web environment.

DISTINGUISHING CHARACTERISTICS
 
Systems Engineer I - This is the entry level class in the professional Systems Engineer series.  Employees in this class typically have little or no directly related professional work experience.  The Systems Engineer I is distinguished from the II level by the performance of less than the full range of duties assigned to the II level.  Incumbents work under general supervision while learning job tasks, progressing to direction as procedures and processes of the assigned area of responsibility are learned.
 
Systems Engineer II – This is the journey level class in the Systems Engineer series and is distinguished from the I level by the assignment of the full range of duties.  Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit.  Positions in this class are typically flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from the Senior Systems Engineer in that the latter is the advanced journey level class where incumbents provide direct supervision to assigned staff and perform highly specialized and complex network design, development, analysis, maintenance and administration duties.

APPLICATION PROCESS

Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is most qualified to compete in the testing process. It is the applicant's responsibility to fill out the "Education" and "Work Experience" sections of the application with complete information and adequate detail. Applications may be screened to the most qualified. Do not substitute any part of the application form with the words "see resume".

The following information is provided for you to use as a reference and as a planning tool. Human Resources is unable to schedule make-up examinations.
 

Tentative Schedule

Oral Board Interviews
Thursday, November 21, 2019
 

Human Resources Department reserves the right to revise the testing process to best meet the needs of the City.

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

All Assignments:

Assist with the development and implementation of network-related projects.

Communicate and work with third-party vendor sales, applications and support.

Implement standards and procedures relating to network and operating systems software products.

Utilize current and emerging network, communications and/or operating system technologies.

Monitor the performance of assigned operating systems and communications software, and identify problems as required.

Stay current and aware of "state-of-the-art" information technology practices.

Prepare procedures, handbooks, manuals and other documentation.

Assist with the development of project proposals and yearly work program/budget.

Plan, install, evaluate, monitor and maintain client/server operating system releases, enhancements and/or application software.

Work with department management, internal customers, and information technology professionals to define automated solutions to short and long-range computer services and integrated network needs.

Support client/server application software products installed throughout the City including connectivity with multiple remote sites.

Perform project cost estimates and ensure billing procedures and costs are correct, timely, and in compliance with general accounting principles.

Work with the organizational team and vendor personnel as appropriate to implement changes to existing systems or to resolve technical questions related to the operating system.

Establish operational and technical procedures for the utilization of client/server systems and program products.

Monitor system performance and evaluate system status and resources; develop and write scripts to address the monitoring and evaluation as needed.

Perform hardware installation, configuration and maintenance.

Prepare and develop budget recommendations related to client/server environment.

Provide resolution to systems errors and/or problems as they occur; apply "fixes" to system and program product software.

Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

When assigned to LAN/WAN System Engineering:

Participate in LAN/WAN installations and configurations.

Assist with the quality execution of LAN/WAN task(s), within budget while maintaining the schedule integrity.

Assist in resolving LAN connectivity issues and maintaining LAN and Internet connections.

Carry out the execution of Networking/Communications (LAN/WAN) projects.

Develop LAN/WAN system requirement definitions and functional and technical specifications.

Resolve LAN connectivity issues and maintain LAN and Internet connections.

Perform LAN/WAN installations, upgrades, support, and maintenance.

Develop cost data used for LAN/WAN project cost estimating.

Carry out LAN/WAN system analysis, at the workgroup, department or enterprise level.

When Assigned to NOS Engineering:

Assist with the installation and maintenance of Network Operating Systems (NOS) on small to medium projects.

Participate in reviewing new network operating systems and enhancements.

Resolve basic system errors and problems as they occur applying the appropriate fixes to those problems.

Interface with IT staff and users as appropriate, regarding changes to existing system software or to resolve technical problems regarding changes to existing system software.

Assist in documenting standards and procedures developed by senior staff as they relate to network operating systems.

Monitor the overall performance of the network operating systems and communications software, and resolve problems as required.

Carry out the installation and maintenance of moderately large and complex Network Operating Systems (NOS) projects.

Participate in reviewing and evaluating new network operating systems and enhancements and assist in their installation.

Resolve system errors and problems as they occur, applying the appropriate fixes to those problems.

When Assigned to Telecommunications:

Assist with the installation, repair, and maintenance of telecommunications systems and equipment.

Assist with the implementation of telephone systems and networks to meet departmental needs; perform basic telephone system and network traffic analysis.

Perform the installation, repair, and maintenance of moderately large and complex telecommunications systems.

Participate in reviewing and evaluating new telecommunications systems and enhancements and assist in planning their installation; estimate project costs as required.

Ensure that Federal Communication Commission requirements are met in regard to licensing, operating, and the technical performance of wireless communications equipment.

Prepare Federal Communication Commission license applications.

Marginal Functions:

Perform related duties as assigned.

Systems Engineer I

 
Knowledge of:
 
Depending on Assignment:
 
General principles and practices pertaining to the assigned specialty area including NOS, WAN/LAN or telecommunications, GIS, or Web analysis/development.
 
How to utilize vendor support.
 
Emerging technologies pertaining to network technology.
 
Network-related applications.
 
Methods and techniques of developing end-user documentation and training materials.
 
Basic network technologies pertaining to TCP/IP communications protocols, Ethernet, installation of routers, hubs and switches, and implementation and administration of network operating systems such as Novell NetWare and Microsoft NT; network remote dial-up technologies.
 
Basic E-mail systems and technologies.
 
The development and use of quality assurance programs. 
 
Systems Engineering problem solving and solution development.
 
Trends in data processing and/or telecommunications.
 
Ability to:
 
Depending on Assignment:
 
Perform routine analysis, development and maintenance of network systems.
 
Assist with network analysis, design, development, system installation /deployment, support, and maintenance projects.
 
Carry out multiple tasks simultaneously.
 
Analyze procedures and instructions, and develop logical conclusions.
 
Organize and prioritize work, establish procedures, and meet deadlines.
 
Stay current and maintain a strong knowledge of emerging network technologies and procedures.
 
Communicate clearly and concisely, both verbally and in writing.
 
Maintain effective working relationships with those contacted in the course of work.
 
Experience and Training Guidelines:
 
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Experience:
 
None is required.  One year of experience performing technical level network analysis and support is highly desirable. 
 
Training:
 
Equivalent to a Bachelor's degree from an accredited college or university with major coursework in business information systems, computer science, electrical engineering or a closely related field.
 
License or Certificate:
 
Possession of, or ability to obtain, an appropriate valid California driver's license.

Additional Requirements:
 
Candidates must pass a P.O.S.T. level background investigation for clearance to work on Police Department Information Systems prior to appointment. 
 

Systems Engineer II


In addition to the qualifications for Systems Engineer I:

Knowledge of:

Depending on Assignment:

Principles, practices and techniques of information systems management including applications, design, hardware and software options for administrative and business-oriented applications.

How to analyze moderately complex systems engineering problems and develop appropriate solutions.

Methods and techniques for project management including identifying project task, scope, team building, resource allocation, scheduling/timelines, and communicating the deliverables/results.

Methods of designing and deploying network architecture and infrastructure.

Techniques for researching and evaluating micro and mini hardware, operating systems, and communications software.

Network printing and print server technology.

Telephone network design, configuration, and provisioning; PBX and carrier network technologies and protocols.

Radio frequency coordination and Federal Communication Commission licensing processes.

Voice messaging systems; local and long distance carrier providers and rates, Automated Call Distribution (ACD) systems; Interactive Voice Response (IVR) systems.

Industry standard LAN/WAN, communications protocols, and network speeds; LAN configuration, and topologies; departmental LANs, WANs, and multiple server LANs; LAN/WAN implementation, maintenance, and support

Capabilities and limitations of current micro and mini hardware, operating systems, and communications software.

Methods for implementing and managing network operating systems such as Novell NetWare and Microsoft, and administering network security.

Data communications and telecommunications and integration with networks, telephone network design, configuration, and provisioning, PBX and carrier network access technologies and protocols.

Ability to:

Depending on Assignment:

Carry out moderately complex networking/communication/telecommunications project life cycle from analysis through deployment.

Manage projects within project costs, resources and schedules.

Develop project plans and reasonable timelines.

Recommend measures to optimize network performance and response.

Install, configure, and support complex network infrastructure elements, security devices, operating systems, Web servers, Intranet/Internet servers and other system servers.

Conduct and obtain approval of feasibility study reports for telecommunications projects.

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Equivalent to three (3) years of relevant, increasingly responsible experience performing network administration, installing, implementing and monitoring communications or operating system software and hardware, and/or maintaining high-end computing platforms; automated business systems, including technological project management, and the implementation of new systems using client server technology.

-OR-

Two (2) years of experience performing duties as a Systems Engineer I with the City of Modesto.

Training:

Equivalent to a Bachelor's degree from an accredited college or university with major coursework in business information systems, computer science, electrical engineering or a closely related field.

License or Certificate:

Possession of, or ability to obtain, an appropriate valid California driver's license.

ADDITIONAL REQUIREMENTS:

Candidates must pass a P.O.S.T. level background investigation for clearance to work on Police Department Information Systems prior to appointment.

Experience Requirements: 
Not requirements
Date posted:
2019-10-15
Job Id: 
7942145